Director of Customer Success Operations at TRM Labs

TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.

The Customer Success Team at TRM Labs is dedicated to fostering strong relationships with our customers and ensuring they achieve their desired outcomes with our solutions. As the first Customer Success Operations hire at TRM, you will build and scale our customer success operations function from the ground up. You will focus on developing a robust retention engine, managing technical infrastructure, supporting Account Directors (ADs), and training Deployment Strategists, and ultimately drive operational excellence.

The impact you will have here:

Develop and own critical reporting and dashboards that provide transparency into

Apply now and work remotely at TRM Labs

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